BSB20115 - Certificate II in Business

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Possible job outcomes include:

  • Receptionist
  • Administration assistant
  • Data entry 

Pathways from this qualification include studying any of the following qualifications:

  • BSB30115 - Certificate III in Business
  • BSB30415 - Certificate III in Business Administration 

This qualification is made up of 12 units, 1 core and 11 electives.


BSBWHS201 - Contribute to health and safety of self and others

Electives (Currently offered by the YMCA WA)

BSBCUS201 - Deliver a service to customers
BSBIND201 - Work effectively in a business environment
BSBINM201 - Process and maintain workplace information
BSBINN201 - Contribute to workplace innovation
BSBCMM201 - Communicate in the workplace
BSBITU211 - Produce digital text documents
BSBITU212 - Create and use spreadsheets
BSBITU213 - Use digital technologies to communicate remotely
BSBSUS201 - Participate in environmentally sustainable work practices
BSBWOR202-  Organise and complete daily work activities
BSBWOR203 - Work effectively with others
BSBWOR204 - Use business technology


Course Fees

Traineeship: $1,156.25 (no concession)
Traineeship: $415.25 (concession)

School Based Traineeship: $0 (fully government funded)

Fee for Service: $1,620.60 (no concession)
Fee for Service: $1,013.90 (concession)

Note: These costs include a resource fee of $100.00.

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.