BSB20115 Certificate II in Business

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Possible job outcomes include:

  • Receptionist
  • Administration assistant
  • Data entry 

Pathways from this qualification include studying any of the following qualifications:

  • Certificate III in Business
  • Certificate III in Business Administration 

This qualification is made up of 12 units, 1 core and 11 electives.


BSBWHS201 Contribute to health and safety of self and others

Electives (Currently offered in theTraineeship by the YMCA)

BSBCMM201 Communicate in the workplace
BSBITU203 Communicate electronically
BSBWOR203 Work effectively with others
BSBIND201 Work effectively in a business environment
BSBCUS201 Deliver a service to customers
BSBWOR204 Use business technology
BSBITU101 Operate a personal computer
BSBITU201 Produce a simple word processed document
BSBITU202 Create and use spreadsheets
BSBINM201 Process and maintain workplace information
BSBINN201 Contribute to workplace innovation

Course Fees

Traineeship: $1,156.25 (no concession)
Traineeship: $415.25 (concession)

School Based Traineeship: $0 (fully government funded)

Fee for Service: $1,620.60 (no concession)
Fee for Service: $1,013.90 (concession)

Note: These costs include a resource fee of $100.00.

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.