Vocational Education and Training in Schools

BSB20115 - Certificate II in Business

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Possible job outcomes include:

  • Receptionist
  • Administration assistant
  • Data entry


Pathways from this qualification include studying any of the following qualifications:

  • Certificate III in Business
  • Certificate III in Business Administration


This qualification is made up of 12 units, 1 core and 11 electives.


BSBWHS201 Contribute to health and safety of self and others

11 Elective units
. YMCA recommends selecting your elective units from the list of units below:

BSBCMM201 Communicate in the workplace (30)

BSBCUS201 Deliver a service to customers (40)

BSBIND201 Work effectively in a business environment (20)

BSBINM201 Process and maintain workplace information (20)

BSBINN201 Contribute to workplace innovation (20)

BSBITU211 - Produce digital text documents (40)

BSBITU212 - Create and use spreadsheets (20)

BSBITU213 - Use digital technologies to communicate remotely (20)

BSBSUS201 Participate in environmentally sustainable work practices (10)

BSBWOR202 Organise and complete daily work activities (15)

BSBWOR203 Work effectively with others (20)

BSBWOR204 Use business technology (30)

FNSFLT201 Develop and use a personal budget (20)

2 units may come from the following list:

BSBADM101 Use business equipment and resources (20)

BSBCMM101 Apply basic communication skills (40)

BSBITU101 Operate a personal computer (20)

BSBITU102 Develop keyboard skills (40)

BSBLED101 Plan skills development (20)

BSBADM311 Maintain business resources (20)

BSBCMM301 Process customer complaints (20)

BSBCUS301 Deliver and monitor a service to customers (40)

BSBDIV301 Work effectively with diversity (20)

BSBFLM312 Contribute to team effectiveness (30)

BSBINM301 Organise workplace information (20)

BSBINN301 Promote innovation in a team environment (30)

BSBITU312 - Create electronic presentations (20))

BSBITU313 - Design and produce digital text documents (50))

BSBITU314 - Design and produce spreadsheets (25)

BSBITU306 Design and produce business documents (60)

BSBITU309 Produce desktop published documents (50)

BSBPRO301 Recommend products and services (20)

BSBWOR301 Organise personal work priorities and development (30)

BSBWRT301 Write simple documents (30)


The Units’ Nominal Hours are listed at the end of the unit name in brackets.