Vocational Education and Training in Schools

CHC22015 Certificate II in Community Services

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This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

Pathways from this qualification include studying any of the following qualifications:

  • Certificate III in Community Services
  • Certificate III in Early Childhood Education and Care
  • Certificate III in Education Support
  • Certificate III in Active Volunteering


This qualification is made up of 9 units, 5 core and 4 electives.


CHCCOM001 Provide first point of contact (30)

CHCCOM005 Communicate and work in health or community services (50)

CHCDIV001 Work with diverse people (35)

HLTWHS001 Participate in workplace health and safety (30)

BSBWOR202  Organise and complete daily work activities (15)

4 Elective units.
YMCA recommends selecting your elective units from the list of units below:

2 units must come from the follow units:

*CHCECE002 Ensure the health and safety of children (50)

*CHCECE004 Promote and provide healthy food and drinks (30)
BSBWOR201 Manage personal stress in the workplace (40)

CHCVOL001 Be an effective volunteer (20)

FSKLRG11 Use routine strategies for work-related learning (10)

FSKOCM07 Interact effectively with others at work (10)

FSKDIG03 Use digital technology for routine workplace tasks (15)

FSKLRG09 Use strategies to respond to routine workplace problems (15)

FSKNUM14 Calculate with whole numbers and familiar fractions, decimals and percentages for work (15)

FSKRDG10 Read and respond to routine workplace information (15)

FSKWTG09 Write routine workplace texts (15)

2 units may come from this list:

*CHCECE003 Provide care for children (60)

*CHCECE006 Support behaviour of children and young people (40)

*CHCECE007 Develop positive and respectful relationships with children (60)

*CHCECE010 Support the holistic development of children in early childhood (60)

*CHCECE011 Provide experiences to support children's play and learning (40)

CHCGRP001 Support group activities groups (10)

HLTAID003 Provide first aid (20)

HLTFSE001Follow Basic food safety procedures (20)

* If completing this unit Students must have work placement in a regulated education and care service.


The Units’ Nominal Hours are listed at the end of the unit name in brackets.